Certified Product Advisor

For workshop and sales staff: match the right additive to the problem and explain it honestly.

Уровень: Базовый
Длительность: 8 часов
Формат: Онлайн
Уроки: 4

Об этой программе

Customers ask simple questions: what does it do, will it harm my engine, how much do I add? This programme prepares counter and workshop staff to answer them correctly, and to recognise when an additive is not the answer.

Чему вы научитесь

Identify which product family fits a described symptom
Calculate the correct treat rate for a given sump or tank
Recognise problems that need a mechanical repair instead
Use a technical data sheet and a safety data sheet

Уроки

From symptom to product 30 мин
A structured way to ask questions before recommending anything.
Treat rates and compatibility 25 мин
Why more is not better, and what must not be mixed.
Explaining additives honestly 20 мин
Plain language, realistic expectations, no miracle claims.
Safety, storage and data sheets 20 мин
Reading the TDS and SDS, and handling products safely.

Для кого эта программа

Parts-counter and retail staff
Service advisers and workshop owners
Distributor sales teams