Certified Product Advisor
For workshop and sales staff: match the right additive to the problem and explain it honestly.
- Level
- Foundation
- Duration
- 8 hours
- Format
- Online
- Lessons
- 4
About this programme
Customers ask simple questions: what does it do, will it harm my engine, how much do I add? This programme prepares counter and workshop staff to answer them correctly, and to recognise when an additive is not the answer.
What you will be able to do
- Identify which product family fits a described symptom
- Calculate the correct treat rate for a given sump or tank
- Recognise problems that need a mechanical repair instead
- Use a technical data sheet and a safety data sheet
Lessons
-
From symptom to product
A structured way to ask questions before recommending anything.
-
Treat rates and compatibility
Why more is not better, and what must not be mixed.
-
Explaining additives honestly
Plain language, realistic expectations, no miracle claims.
-
Safety, storage and data sheets
Reading the TDS and SDS, and handling products safely.
Who it is for
- Parts-counter and retail staff
- Service advisers and workshop owners
- Distributor sales teams
Other programmes
- UTR-101 Fundamentals of Lubrication and Tribology Friction, wear, viscosity and base oils: the ground every lubricant professional stands on.
- UTR-201 Engine-Oil Additive Chemistry How each additive family works at the metal surface and in the bulk oil, and how they interact.
- UTR-240 Oil Analysis and Condition Monitoring Take a representative sample, understand the tests and read a laboratory report with confidence.